Throughout history, no matter how impressive, how helpful or how essential a new piece of technology is, there will always be resistance to it from the older generations. It happened with smartphones, it happened with flight, and there are records of the same issue going back thousands of years.
In today’s world, one of the biggest challenges businesses face is everything moving over to the digital realm, including industries that were always traditionally office-based or always operated in person. At the same time, it is a process that is proving more and more critical as years go by.
The Benefits of The Digital Age
There are countless reasons why so many businesses are keen to shift to digital, but the biggest ones simply come down to efficiency and convenience, for the business and their customers.
Efficiency comes in the form of record-keeping, time-management, and streamlining processes through specialist software packages that can more than half process times. This includes digital security features like backup servers and secure databases which have made paper filing something of an antique.
Depending on the industry, convenience can often be even more important. Banks with longer wait times are able to shift some of their customers with simpler issues online, both reducing complaints and improving customer experience all at once.
In a different case, land-based casinos only had a customer reach as far as the city or town they are based in. While online casinos can be accessed from anywhere at any time, which multiplies their potential customer base several times over in this case.
Training Is Its Own Reward
Something that isn’t talked about nearly enough is the human aspect of making a change to a digital-first philosophy. Many employers balk at the costs associated with getting their staff trained on all the latest software, without realizing all the benefits associated with it. Aside from the fact that many places in the world have subsidized training funds, an employee properly trained on a single software package will often be able to transfer most of those skills should software in a similar line be adopted.
Even if a company doesn’t end up going fully remote, digital literacy can still improve employee productivity simply by opening each person up to the wide range of tools available to them to solve issues.
If the training comes in the form of independent learning, all the better as well. Sites like LinkedIn provide thousands of courses on topics that run the full range of available skills, and many of these are free as an added bonus.
In short, there is very little reason not to invest in moving to a more digital basis for your company, and while there are numerous good reasons just on the efficiency and productivity side of things, the benefit of improving your employees’ capabilities is something infinitely valuable in the long run.